Frequently Asked Questions

  • Who can purchase from
    Anyone who wishes to purchase products on our website, whether it’s for business or for personal use.

  • How much does my delivery cost?
    We have a small delivery Cost of £4.95 per order.

  • When will I receive my order?
    All order received in by 4pm should be despatched that day and with you in the next 2 working days. There are no deliveries on Saturday, Sunday or Bank Holidays. You can get your parcel delivered to a third party or a second delivery address if you wish – no extra charge.

  • Will I need to sign for the order when it is delivered?
    Yes, all items are delivered by courier and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address that has someone present. In all cases please provide a mobile number so that you may receive a text message as to the estimated time of parcel arrival.

  • I did not receive my discount on Registration?
    All discounts and registration discounts given are given at our discretion and may not apply to all products purchased due to our competitive pricing structure and items that may already be on special.

  • I’m missing an item.
    Please contact us straight away if you are missing an item and we will sort it out for you.

  • My Delivery arrived damaged.
    If goods are damaged and you have signed for them please call us straight away, where possible we would ask you to take a photo of the damaged goods and email it to us. We will then be in a position to replace the item.

  • How do I return an item?
    Contact us on to arrange a collection of the unwanted product. Wrongly ordered or unwanted goods must be in resalable condition. A courier will collect the item within 2-3days. If there is nothing physically wrong with the product you may be subject to a 25% handling/collection charge.

    Do not damage original packaging. If Original packaging is damaged or defaced we will be unable to accept the return.

    Returns by Post :
    If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.

    Please notify us if you wish to return good.

  • When will my returns be collected?
    Your items will be collected by a courier normally within 2 -3 days after you contacted us.

  • What methods of payment are accepted?
    We accept all major credit/debit cards. Also we accept payments via Paypal. We allow 30 Day credit accounts for some business users, to find more out please contact our office.

  • Can I add to my order?
    This all depends on timing really. If you need to add an item to an order you have just placed, place the second order online. Then use the Contact Us page to inform us that you have placed 2 orders. We will try and merge them together into one shipment for you, but we cannot guarantee to do so – for example if several hours have passed between the orders, it is possible that the first order has already begun to be processed and so it cannot then be modified. We cannot add to any order if the second order is placed using a different billing address or is to be dispatched to a different delivery address. They will remain as separate orders, attracting, if necessary, separate carriage charges.

  • Can I cancel my order?
    If you notify us quickly enough, that is within a couple of hours of placing the order; we can stop the order and the card payment. However, if you place you order towards the end of the day, you will have very little time to cancel before the order gets processed. If we have already begun to process the order, we will try to cancel it, but if the item has already been shipped out, you will have to accept the order – in that case, see the question on how to return an item.