Delivery & Returns Policy
Items which are in stock will generally be delivered the next working day. Items which are not in stock may take up to 15 business days to be delivered. All items are delivered by courier and will need to be signed for. If possible please arrange for somebody to be at the address for the day or alternatively please provide a work/ business address that has someone present. In all cases please provide a mobile number so that you may receive a text message as to the estimated time of parcel arrival. All order received in by 4pm should be despatched that day and with you 2 working days. There are no deliveries on Saturday, Sunday or Bank Holidays. You can get your parcel delivered to a third party or a second delivery address if you wish – no extra charge. All deliveries are shipped via DPD couriers and must be signed for on delivery.
Choose Delivery Options:
|UK Mainland Only||Takes 2-3 Days|
Returns Guarantee from Shop4rolls.co.uk ensures that we will replace/refund most goods provided they are returned to us within 14 days of receipt, Unused in their Original Packaging and fit for general retail Resale. Our Guarantee is inline with State Law and does not affect your statutory rights.
Contact us on firstname.lastname@example.org to arrange a collection of the unwanted product. Wrongly ordered or unwanted goods must be in resalable condition. A courier will collect the item within 2-3days. If there is nothing physically wrong with the product you may be subject to a 20% handling/collection charge.
PLEASE REPACK GOODS INTO OUTER BOX.
Do not damage original packaging. If Original packaging is damaged or defaced we will be unable to accept the return.
Please make sure to advise us as soon as you can when cancelling an order maximum 14 days after receipt of invoice. You must inform us by E-mail or letter that you are returning the goods. You can not just send us back the order with no written statement to advise us of the return.
Re-Packaging the Goods:
You must package the goods according to our guidelines set out here. The goods must be packaged in a way as to prevent any damage to the original packaging of the products. This is important as the products need to be resold so No Tape directly onto products. Place products into cardboard box with secure fill (Bubblewrap) to protect during transit. We will not be responsible for goods you return during transit. You are fully responsible for the return of the goods including costs and damages that may have occurred.
Handling of Goods:
The products must be in 100% resaleable condition when they arrive back to our stores. The goods should not be used or repackaged in anyway, so no evidence of opening the outer packaging of the products. We give 14 days for you to examine the product the same way a retailer might by handling and looking at the product not by opening it.
Refund of Order:
On return of the products we will inspect the items first, then when all is 100% resalable we will refund your card or Paypal account to 100% of its original order value.
Faulty or Damaged Goods:
For any faulty or damaged products please advise us immediately and we will pickup these goods and replace or credit them with 2-4 working days.
The following products are non-returnable due to Health & Safety reason: perishable goods, computer software, Coffee, Tea, Water, snacks, clothing and Footwear. There are also some exceptions that are clearly marked on our website under each product marked non-returnable.
Please notify our office at email@example.com if you wish to return goods.